Customerservice – alle Bücher, CDs und LPs

Michael Lynn

The Psychology of Tipping

Consumers around the world often give voluntary sums of money (called tips) to service providers after those workers have served them. There are no good measures of how much is tipped worldwide, but total…

Martin Hobratschk

Mvp Kb

What if your knowledge base could be the most valuable player in your customer service operation? For too many companies, the knowledge base (KB) is an afterthought, often a chaotic collection of outdated…

Diane Negra

I'm Sorry You Feel That Way

This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many…

Diane Negra

I'm Sorry You Feel That Way

This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many…

Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

Customer Centric Support Services in the Digital Age

This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pa…

Wevie Stonder

Sure Beats Living

CRM Goes Digital

Customer management has taken on entirely new forms since digitalization. This brand-new CRM book is dedicated to the latest approaches that dominate sales, marketing, and service in this era of digitaliz…

Wevie Stonder

Sure Beats Living

Star Moles

Camelot

Kill The Client

Set For Extinction

Kill The Client verkörpern die Essenz des bösen Grindcore-Metal. 19 grandiose Tracks für alles Fans von Pig Destroyer, Napalm Death, Rotten Sound, Agoraphobic Nosebleed, Gadget, Mumakil, Nasum, Carcass, P…

Karl-Heinz Klöppner,

K9 - Dogs for Service

Service dogs save lives, catch criminals, detect drugs, and search for contraband at airports. They rescue victims of earthquakes and avalanches and even join soldiers in combat. K9 - Dogs on Operations e…