Service Management – alle Bücher, Seite 3

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Florian W. Schmidt
Erfolgsfaktoren von Sharing Services

In diesem Band werden zunächst die Erfolgsfaktoren und der Erfolg von Bike Sharing Services konzeptionalisiert und operationalisiert. Darauf aufbauend wird auf Basis des IS-Success Model ein Erklärungsmod…

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Volkmar Relle
Kunde.König.Glücklich

Kunde.König.Glücklich. zeigt auf, warum exzellenter Service der Schlüssel zu nachhaltigem Unternehmenserfolg ist. In 16 prägnanten Kapiteln werden die Grundlagen großartigen Services erklärt, von der inne…

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Will Guidara
Unreasonable Hospitality

Ebury Edge

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Ele…

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Will Guidara
Unreasonable Hospitality: The Field Guide

Ebury Edge

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series 'The Bear' comes the much-awaited interactive guide to putti…

lieferbar ab 16.4.2026.

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Deborah Saunders
Remarkable Brand Experiences

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

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Gerhard Köhler, Werner Roth, Achim Schmidtmann
Adaptive IT-Service-Ausschreibung

Ausschreibungen für IT Managed Services haben sich weiterentwickelt, aber Bereiche, die entscheidend für den Geschäftswert der Kunden sind, wurden bisher kaum verbessert. Wenn die Zusammenarbeit zwischen …

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Pascal Vander Straeten
HRO Strategies for Resilient Risk Management in Banking

This book introduces resilience-based concepts and high reliability organization (HRO) principles---adapted from disruption-prone industries---to improve risk management for tail or extreme events in U.S.…

lieferbar ab 17.4.2026.

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Ramona Ilg
Der Einsatz von Legal Tech in Compliance-Management-Systemen

'The Use of Legal Tech in Compliance Management Systems': Ensuring legally compliant behavior is an increasing challenge for companies. This leads to the question of whether and to what extent legal tech …

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Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II

Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application

This book continues the discussion on corporate governance, sustainability, and information systems related to the aviation sector from Volume I. The book explores airline management as a key factor in su…

lieferbar ab 28.1.2026.

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Sustainable Wealth Management Revisited

Sustainable Finance

This edited book discusses the transformative impact of women in the financial sector, spotlighting female leaders pioneering sustainable wealth management practices. Through in-depth interviews, case stu…

lieferbar ab 1.1.2026.

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April Rudin, Nick Rice
Wealth Management with a Difference

A unique playbook for success for wealth managers and financial advisors in the face of sweeping generational changeThere are hundreds of thousands of financial advisors globally serving clients whose nee…

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Erin Motz
Yoga Fix

An accessible guide designed for beginners and those struggling with common modern ailments, offering step-by-step photographic instructions for effective yoga poses and stretches that target issues like …

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Kerstin Sayer
Customer Success Management im Kontext der Anbieterintegration

Neue digitale Zugänge zum Kunden und eine zunehmende Beziehungsorientierung sowie kürzere Beziehungszyklen durch mehr Dynamik und Flexibilität auf dem Markt leiten in B2B-Unternehmen einen Perspektivwechs…

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Growth-Based Career Planning for Healthcare Professionals

Reimagines career development to empower healthcare professionals to grow across sectors and settingsWith retention rates continuing to challenge the sector - not only among newly qualified professionals …

lieferbar ab 9.2.2026.

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Cristian Bravo, Sebastian Maldonado, Maria Oskarsdottir
Deep Learning in Banking

Unlock the potential of artificial intelligence to transform financial services for a new eraDeep Learning in Banking; Leveraging Artificial Intelligence for Next-Generation Financial Services by Cristián…

lieferbar ab 30.12.2025.

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Daniel Hicks, Carra S Sims, Mary Avriette
The Army Combat Fitness Test (ACFT) and the Health of the Active Component

This report examines the relationship between the Army Combat Fitness Test (ACFT) and injury risk among active component soldiers and recommends policy options that the Army can consider to assess soldier…

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Quentin Durand-Moreau
Job Stress Revisited

Provides a comprehensive framework for understanding mental health in the workplaceJob Stress Revisited: A Thought Provoking Take on Mental Health and Work offers a critical and much-needed re-evaluation …

lieferbar ab 4.12.2025.

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James Davies
Body

The Sunday Times bestseller with all the strategies you need to prevent pain and fuel your body to its fullest health potential.'James is incredible - he has played a huge role in helping me manage my fit…

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Afzal Hussein
Breaking Into Banking

Discover how to get your start in the finance and banking industriesIn Breaking into Banking: The Essential Guide to a Career in Finance, renowned finance and careers commentator Afzal Hussein delivers a …

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Brett Gardner
Buffett's Early Investments

Buffett's Early Investments investigates ten investments that legendary investor Warren Buffett made in the 1950s and 1960s - earning him his first millions - and uncovers unique insights in the process.U…

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