IT-Service-Management – alle Bücher, Seite 2

Service Innovation and Management

This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service inno…

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Dirk Klimkeit, Pengji Wang, Huiping Zhang
International Management in Service Firms

This textbook examines how service firms manage their international operations. For the first time, it brings together insights from the fragmented literature on this subject into an accessible textbook. …

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Christian M. Wegner
The Management of Service Business

By focusing on the management aspects of the service business for large systems and installations, this book aims at closing the gap in technical literature regarding this subject. It covers all relevant …

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Bernhard Grimm
Die Ein-Wort-Rückfrage-Methode

Schluss mit Missverständnissen und Unklarheiten. Schluss mit Ahnungen und Interpretationen. Mit der Ein-Wort-Rückfrage-Methode präsentiert Bernhard Grimm ein über viele Jahre erprobtes, völlig verblüffend…

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Markus Hörndler
77 magische Bilder, die dich stärker machen

Wir leben in einer Zeit voller Stressfaktoren, Leistungsdruck, Weltproblemen und Zukunftssorgen. Negative Gedanken dominieren.Das Leben verlangt vieles von uns ab. Wie du deine Persönlichkeit und deinen K…

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Octavia-Luciana Madge, Elena Popescu
Knowledge Management and Quality Management in Reshaping Library and Information Services

This book offers an original and research-informed examination of how Quality Management and Knowledge Managementcan be effectively integrated to enhance the performance and strategic development of libra…

lieferbar ab 13.3.2026.

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Embracing Sustainability Management Through Excellence in Services

This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today's unpredictable and fragile business landscapes.Presenting the…

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Wilson Peñaherrera, Wilmer Cunuhay
RFID-based localisation services for inventory management

At a general level many companies and institutions worldwide of public character which for some time have been having problems with respect to the control, registration and location of material which hind…

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Santhosh Mathew, Bhumi Purohit, Devesh Sharma
Public Financial Management, State Capacity, and Public Services in India

Even when public programmes are well-funded and well-designed, why do they fail to deliver? While existing research in political economy has identified various challenges affecting public service delivery…

lieferbar ab 24.4.2026.

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Christian Bux
Strategies for a Sustainable and Environmentally Friendly Hospital Foodservice Management

Sustainable catering aspires to reduce the environmental impacts of foodservice by serving nutritional, safe and environmentally friendly meals, and Italy has embraced the adoption of environmentally frie…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Will Guidara
Unreasonable Hospitality

Ebury Edge

THE NEW YORK TIMES BESTSELLER AS SEEN ON THE HIT TV SHOW 'THE BEAR' The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Ele…

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Will Guidara
Unreasonable Hospitality: The Field Guide

Ebury Edge

From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series 'The Bear' comes the much-awaited interactive guide, with fu…

lieferbar ab 30.4.2026.

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Deborah Saunders
Remarkable Brand Experiences

In this book, you'll discover what is meant by the Branded Customer Experience, why it's so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from c…

Erscheint bald

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Martin Hobratschk
Mvp Kb

What if your knowledge base could be the most valuable player in your customer service operation? For too many companies, the knowledge base (KB) is an afterthought, often a chaotic collection of outdated…

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Pascal Vander Straeten
HRO Strategies for Resilient Risk Management in Banking

Palgrave Macmillan Studies in Banking and Financial Institutions

This book introduces resilience-based concepts and high reliability organization (HRO) principles---adapted from disruption-prone industries---to improve risk management for tail or extreme events in U.S.…

lieferbar ab 15.3.2026.

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Corporate Governance, Sustainability and Information Systems in the Aviation Sector, Volume II

Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application

This book continues the discussion on corporate governance, sustainability, and information systems related to the aviation sector from Volume I. The book explores airline management as a key factor in su…

lieferbar ab 14.3.2026.

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April Rudin, Nick Rice
Wealth Management with a Difference

A unique playbook for success for wealth managers and financial advisors in the face of sweeping generational changeThere are hundreds of thousands of financial advisors globally serving clients whose nee…

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Stephanie Tempest
Growth-based Career Planning for Healthcare Professionals

Reimagines career development to empower healthcare professionals to grow across sectors and settingsWith retention rates continuing to challenge the sector-not only among newly qualified professionals-Gr…

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