Customer-centricity – Bücher, CDs, LPs und mehr, Seite 4

John Goodman
Strategic Customer Service

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M…

lieferbar innerhalb 2-3 Wochen

Buch

The Pyramids

Penetration! (Turquoise Vinyl)

Das Fünfergespann aus rasierten, Saxophon blasenden und Hall stampfenden Verrückten mischte die Bühnen der ahnungslosen Westküsten-Teenager auf und wurde 1964 durch den B-Movie »Bikini Beach« auf die Lein…

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LP

Shane Wang, Neil Bendle
The Customer Asset

This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the cust…

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Buch

Emanuela Stagno, Ada Maria Barone
Artificial Intelligence along the Customer Journey

The development of several AI solutions has revolutionized the way in which consumers behave. Serving as a guide to the role that AI plays on different aspects of consumers' life, this book provides a com…

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Buch

Simone Zanchini (geb. 1973)

Don't Try This Anywhere

Es gibt Akkordeonisten im Jazz, die das Instrument wirklich weiterentwickeln. Zu diesen gehört Simone Zanchini. Der Akkordeon-Virtuose hat sein Instrument am Rossini Konservatorium in Pesaro mit Auszeichn…

lieferbar innerhalb von 3 Tagen

CD

Parminder Singh Kang, Mohsin Jat, Joong Y. Son, Xiaojia Wang
Service 4.0

This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex,…

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Buch

Andreas Kramer, Christina Muzzu, Thomas Burgartz
Customer Value-centered Management

This book explores Customer Value-centered Management as a modern corporate approach, emphasizing its dual nature: data-driven yet comprehensive. Facing heightened time pressure and uncertainty, managemen…

lieferbar ab 7.8.2025.

Buch

Loreena McKennitt

The Road Back Home (Live At The Goderich Celtic Roots Festival 2023) (180g)

Loreena McKennitt erkundet traditionelle Formen keltischer Musik und kehrt mit ihrem brillanten Studioalbum »The Road Back Home« (2024) zu ihren Wurzeln zurück. Das Album enthält 10 Songs, darunter viel…

Artikel am Lager

LP

Peter Cross, Jo Causon
Start with the Customer

Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you buil…

lieferbar ab 15.7.2025.

Buch

Simon & Garfunkel

Bridge Over Troubled Water (Clear Vinyl)

Simon & Garfunkel waren das erfolgreichste Duo der 60er Jahre. Und sie waren (gemessen an den Schallplattenverkäufen) auch das erfolgreichste Duo der 70er, der 80er und der 90er Jahre, obwohl die beiden s…

lieferbar innerhalb von 3 Tagen

LP

Fela Kuti

Live In Amsterdam (Remastered)

Der dritte und letzte Schwung der umfangreichen Repackaging- & Remastered-Kampagne, anlässlich des 75. Geburtstages des legendären Afrobeat-Originators Fela Kuti, bringt acht Alben (meist) aus den 80er Ja…

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CD

Ralf Strauss
Data-Driven Customer Engagement

Embark on a journey through the rapidly evolving landscape of Marketing Technology (MarTech) with this comprehensive guide. From understanding the strategic imperatives driving MarTech adoption to navigat…

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Buch

Alice Gerrard
Custom Made Woman

"Alice Gerrard, an award-winning and storied folk and bluegrass musician for over 50 years, is one of the notable few women in a heavily male genre. Custom Made Woman tells Gerrard's story through th…

lieferbar ab 2.12.2025.

Buch

Sophie Hodorowicz Knab
Polish Customs, Traditions & Folklore

"A richly detailed and well-informed month-by-month accounting of all the major Polish customs and traditions practiced over the centuries. Ms. Knab stirs and reawakens our ancestral memory."―Th…

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Buch

Nils Fränzel
Customer Experience in the Context of Omnichannel Retailing

The research focus of Nils Fränzel is on customer behaviour in omnichannel retailing. He focuses on the multidimensionality of customer experience and the reciprocal interactions between different dimensi…

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Buch

Jeofrey Bean, Vineetha Raveendran
Next Generation Customer Experience

The next generation, Gen Z, is more different than any other generations compared. With Next Generation Customer Experience, Jeofrey Bean (Customer Experience Revolution and Customer Experience Rules!) an…

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Buch

Ross Smith, Mayte Cubino, Emily McKeon
The AI Revolution in Customer Service and Support

In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revol…

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Apollo Brown

Skilled Trade (Gold & Cream Splatter Vinyl)

Dies ist Apollo Browns allererste Beat-Kollektion, die er 2007 zusammenstellte, ein paar Jahre bevor er die Red Bull Big Tune Championship in Detroit gewann und dann bei der Mello Music Group unterschrieb…

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LP

New Frontiers of Customer Strategy

Digital transformation has shaped a new landscape for companies and their customers, offering companies a wealth of data with which to develop customer knowledge. However, this evolution is just one of ma…

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Buch

Artificial Intelligence in Customer Service

This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and em…

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Buch

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