Service Management – alle Bücher, Seite 4

Kristin Mcgee
Somatic Exercises for Dummies

Naturally and safely reduce anxiety, stress, and painAre you ready to relax, feel calm, and move better? In Somatic Exercises For Dummies, you'll learn to reduce anxiety, stress, tension, and pain in a he…

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Sara Loncarevic
Die Harmonisierung von Arbeitsweisen im internationalen Projektkontext

In einer zunehmend global vernetzten Arbeitswelt werden standardisierte Prozesse und eine effektive internationale Zusammenarbeit immer wichtiger. In dieser Masterarbeit wird ein internationales Change-Pr…

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Davide M. Parrilli
Informational Privacy for Service Design

This open access book equips designers with a deeper understanding of informational privacy, emphasizing why and how designers should design services that respect and enhance people's privacy. The solutio…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Office Sharing

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Office sharing is a concept that allows companies who own or manage an offic…

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Michael Lewrick, Patrick Link, Larry Leifer
The Design Thinking Playbook

Design Thinking Series

"This book is THE best definition of Design Thinking that I have seen." ? Kees Dorst, author of Frame Innovation"The Design Thinking Playbook not only outlines and describes how to apply de…

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Transformation in Global Outsourcing

With businesses facing rapid change in technologies and digital business models, decision makers need to keep apace with the latest thought leadership in order to deliver value to stakeholders. This edite…

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Vanessa Borkmann, Ronja Geißendörfer,
FutureHotel - 360° Hotel Service Ecosystem Study

The study explores a paradigm shift in the hospitality industry by redefining hotels as multifunctional service hubs embedded in their local environments. A central innovation lies in the ecosystem-based …

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Sarah Barnard, John Arnold, Fehmidah Munir, Sara Bosley
Women Doing Leadership in Higher Education

"An engaging, thought-provoking, and insightful book that offers a sustained critique of women's academic and professional careers and leadership in higher education."Tanya Fitzgerald, Professor…

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Gerhard Köhler, Werner Roth, Achim Schmidtmann
Adaptive IT Service Tendering

While tenders for IT managed services have evolved, key areas that drive significant business value for customers have seen limited improvement. When collaboration between IT service providers and custome…

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Data Analytics for Decision Making towards Business Excellence

This edited volume collates discussions on latest challenges, opportunities, trends and practices applicable to two major business sectors -- retail and financial services -- and chapters are segregated a…

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Beatrice E. Edler
Knowledge Services and Privacy-by-design

Knowledge services - combining information management, knowledge management, and strategic learning - is the methodology that could change the view of privacy. Not only should privacy be a legal requireme…

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Library Technical Services

This book takes a look at the future of technical services post-pandemic and at the brink of technological disruptions through a diversity, equity, inclusion, and accessibility lens.Libraries have undergo…

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Hali R Keeler
Working with Library Collections

Library support staff who work with collections assist with the processes that put library materials on the shelf or online; this work requires knowledge and understanding of publishers, vendors, collecti…

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Vithala R. Rao
Applied Conjoint Analysis

Springer Texts in Business and Economics

This book provides different applications and methods of conjoint analysis in marketing. It gives an introduction into the basic ideas of conjoint analysis and describes the steps involved in designing a …

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Walt Shill, Andi Baldwin, Erika Flowers, Jacob Parks
The Growth Engine

SCALE YOUR GROWTH FUNCTION TO A WORLD-CLASS BUSINESS DEVELOPMENT MACHINEThere comes a point where firms must move beyond the immediate connections of the founding partners to build a predictable and scala…

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Cynthia Lerick, Ira Rosen
Festival Management

Explore the theory and practice of planning, managing, and delivering festivals and live events.Festival Management by Cynthia Lerick and Ira Rosen gives students a clear understanding of how festivals op…

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Cynthia Lerick, Ira Rosen
Festival Management

Explore the theory and practice of planning, managing, and delivering festivals and live events.Festival Management by Cynthia Lerick and Ira Rosen gives students a clear understanding of how festivals op…

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Designing Next-Gen Libraries

Current Topics in Library and Information Practice

Recent trends in the advancement of technology, in processes and systems enable humankind to undergo a lot of challenges in upgrading their skills and systems in the information world. One needs to quickl…

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