Service Management – alle Bücher, Seite 4

Wolf-Dieter Hiemeyer, Christoph Seidl
Zukunftsorientiertes Kundenmanagement im Vertrieb

FOM-Edition

Dieses Buch leistet einen Beitrag für ein zukunftsorientiertes Kundenmanagement im Vertrieb mit Case Studies zu ausgewählten Themen wie der Integration von Marketing und Vertrieb, dem Solution Selling, de…

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Davide M. Parrilli
Informational Privacy for Service Design

This open access book equips designers with a deeper understanding of informational privacy, emphasizing why and how designers should design services that respect and enhance people's privacy. The solutio…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Rainer Gut
Serviceempathie entfalten

In einer Zeit, in der technologische Exzellenz allein nicht mehr ausreicht, um Kunden nachhaltig zu begeistern, rückt eine entscheidende Fähigkeit in den Mittelpunkt: Empathie. Doch wie lässt sich Einfühl…

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Michael Lewrick, Patrick Link, Larry Leifer
The Design Thinking Playbook

Design Thinking Series

"This book is THE best definition of Design Thinking that I have seen." ? Kees Dorst, author of Frame Innovation"The Design Thinking Playbook not only outlines and describes how to apply de…

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Transformation in Global Outsourcing

With businesses facing rapid change in technologies and digital business models, decision makers need to keep apace with the latest thought leadership in order to deliver value to stakeholders. This edite…

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Manuel Osorio Tromp
Optimizing Hospitality Service' Value Propositions

This study investigates the integration of design principles in the strategic implementation of software to optimize value propositions in the hospitality sector. Focusing on Haarnio Oy, a Finnish company…

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Sarah Barnard, John Arnold, Fehmidah Munir, Sara Bosley
Women Doing Leadership in Higher Education

"An engaging, thought-provoking, and insightful book that offers a sustained critique of women's academic and professional careers and leadership in higher education."Tanya Fitzgerald, Professor…

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Gerhard Köhler, Werner Roth, Achim Schmidtmann
Adaptive IT Service Tendering

While tenders for IT managed services have evolved, key areas that drive significant business value for customers have seen limited improvement. When collaboration between IT service providers and custome…

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Data Analytics for Decision Making towards Business Excellence

This edited volume collates discussions on latest challenges, opportunities, trends and practices applicable to two major business sectors -- retail and financial services -- and chapters are segregated a…

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Beatrice E. Edler
Knowledge Services and Privacy-by-design

Knowledge services - combining information management, knowledge management, and strategic learning - is the methodology that could change the view of privacy. Not only should privacy be a legal requireme…

lieferbar ab 14.10.2026.

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Carol W Lewis, Stuart C Gilman, Kimberly Nelson
The Ethics Challenge in Public Service

Newly revised edition of the classic text for ethics in public serviceSince it was first published in 1991, The Ethics Challenge in Public Service has become the classic text on public sector ethics used …

lieferbar ab 24.3.2026.

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Stuart E Jackson, Ilya Trakhtenberg
Predictable Winners

"Consistent innovation success requires more than big breakthroughs. It requires a comprehensive approach to reducing risk at every step of the innovation journey--from concept development through co…

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Library Technical Services

This book takes a look at the future of technical services post-pandemic and at the brink of technological disruptions through a diversity, equity, inclusion, and accessibility lens.Libraries have undergo…

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Vithala R. Rao
Applied Conjoint Analysis

This book provides different applications and methods of conjoint analysis in marketing. It gives an introduction into the basic ideas of conjoint analysis and describes the steps involved in designing a …

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Hali R Keeler
Working with Library Collections

Library support staff who work with collections assist with the processes that put library materials on the shelf or online; this work requires knowledge and understanding of publishers, vendors, collecti…

lieferbar in mind. 4 Wochen

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Sustainable Asset Management

Sustainable Finance

As the landscape of wealth management undergoes significant transformation, driven by advancements in technology, an increasing emphasis on sustainability, and a generational shift within the industry, th…

lieferbar ab 11.3.2026.

Buch

Walt Shill, Andi Baldwin, Erika Flowers, Jacob Parks
The Growth Engine

SCALE YOUR GROWTH FUNCTION TO A WORLD-CLASS BUSINESS DEVELOPMENT MACHINEThere comes a point where firms must move beyond the immediate connections of the founding partners to build a predictable and scala…

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Suzanne C Toton
When Doing Good Isn't Good Enough

A powerful case study demonstrating how principled commitment and strategic vision can fundamentally redefine an organization's impact and purposeIn the aftermath of the Rwanda genocide, humanitarian orga…

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Cynthia Lerick, Ira Rosen
Festival Management

Explore the theory and practice of planning, managing, and delivering festivals and live events.Festival Managementby Cynthia Lerick and Ira Rosen gives students a clear understanding of how festivals ope…

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