Tracie Sponenberg: The Frontline People Strategy, Kartoniert / Broschiert

Klappentext

If you lead a distribution or manufacturing company, you already know the math. People come, people go, and every time someone walks out the door it costs you money, momentum, and often your best customer relationships. You have been told that turnover is just the cost of doing business. It isn't.

The Frontline People Strategy was written for the companies most business books ignore. The ones that make and move things, where HR is one person doing the work of five, and where the driver who has been on the job six weeks is the face of your brand to your biggest account. Drawing on thirty years leading people, from an intern at UPS to Chief People Officer, Tracie Sponenberg gives you a framework built for your floor and your budget, not adapted from a Fortune 500 playbook.

You will learn to see the whole person, honor the work, invest in growth, foster connection, and tell the truth, and how each one shows up in your numbers. No theory without application. No inspiration without a next step.

The ideas work anywhere the job happens on the frontline, from logistics to retail to any business built on deskless workers. But they were built for you first.