Ludger Zensen: Operational Excellence Foundations, Kartoniert / Broschiert

Klappentext

Operational Excellence Foundations explains how reliable performance depends on well designed and well operated management systems rather than individual effort. Part A introduces the foundations: organizations behave as systems, and performance emerges from end to end processes, not isolated departments. Managers learn to distinguish value adding work from waste, understand how flow is affected by variability, and see why coordination across functions determines total results. This part establishes the core chain linking objectives, processes, roles, measures, routines, and improvement.

Part B shows how execution becomes visible and controllable. KPIs are treated as decision tools instead of reporting artifacts. Standards create stability, feedback loops connect performance with action, daily management routines surface abnormalities early, and visual management makes the current condition clear. Control is presented as the operational bridge between system design and managerial behavior.

Part C focuses on how managers operate the system. Their role is to create clarity, coordinate work, support problem solving, and develop people. Decision making, coaching, communication, and team execution are described as practical routines that shape daily performance.

Part D explains how organizations learn. PDCA provides the learning engine, Kaizen encourages small improvements, structured problem solving builds analytical discipline, capability grows through coaching and practice, and learning loops help organizations retain and transfer insights. Sustaining improvements ensures gains do not fade.

Part E integrates all elements into strategy execution, cross functional performance, trade off management, resilience, scaling, and system performance. It shows how strategy becomes daily behavior and how organizations avoid local optimization by managing the value stream as a whole.

The book provides a complete framework for designing, controlling, operating, improving, and integrating management systems.