John W. Gardner: Managing Quality, with eBook Access Code, Kartoniert / Broschiert

Klappentext

The gold-standard introduction to quality management throughout the supply chain Quality management is at the heart of successful supply chains, and Managing Quality: Integrating the Supply Chain, Eighth Edition provides the most comprehensive, up-to-date approach to mastering this critical field. This edition builds on a foundation of modern quality theory while integrating cutting-edge advancements, including AI, IoT, and risk management in global supply chains. With a focus on Lean, Six Sigma, and service quality, this leading textbook equips students and professionals with the essential tools to enhance quality and operational effectiveness. This book bridges theory with practice, offering real-world case studies, experiential exercises, and applied learning to develop critical thinking and problem-solving skills. It emphasizes a contingency approach to quality, helping readers understand how quality management evolves with technological advancements and shifting market demands. Updated insights into ethical quality practices, resilience in supply chains, and digital transformation provide a modern perspective on quality leadership. Whether tackling statistical quality improvement, customer experience management, or integrating AI-driven analytics, readers will gain the expertise to drive quality excellence in any industry. Ideal for undergraduate and graduate students in business and engineering, Managing Quality: Integrating the Supply Chain, Eighth Edition is a key resource for courses in Quality Management, Supply Chain Management, and Operations Management. It also serves as a valuable guide for professionals seeking ASQ certification or quality-focused leadership roles. AN INTERACTIVE, MULTIMEDIA LEARNING EXPERIENCE This textbook includes access to an interactive, multimedia e-text. Icons throughout the print book signal corresponding digital content in the e-text. Videos: Managing Quality integrates video content developed to complement the text and engage readers more deeply with the fascinating field of human resource management. Real-World News Videos: Integrated Bloomberg News videos demonstrating and applying HR concepts are integrated throughout each chapter. Interactive Self-Scoring Quizzes: Concept Check Questions at the end of each section provide immediate feedback, helping readers monitor their understanding and mastery of the material.