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From former NFL VP Frank Supovitz, a proven five-step program for handling any crisis situation with skill and confidence

Business is full of surprises. No one understands this better than Frank Supovitz, who spent ten years making sure the Super Bowl goes off without a hitch. "I have always been impressed with Frank's ability to understand everyone's needs and priorities and plan and execute an event that satisfies all parties," NFL Commissioner Roger Goodell said, "from the players and teams, the fans, the broadcasters and the viewers."

What to Do When Things Go Wrong provides the knowledge and insight you need to navigate your way through any problem. It shows how to think through all potential challenges and walks you through the five stages of working through every project: Imagine, Prepare, Execute, Respond, and Evaluate.

Things will inevitably go awry at some point-whether it's a personal presentation gone sour or an all-out corporate crisis. That's the nature of business. What to Do When Things Go Wrong is your roadmap to handling it in ways that make everyone a winner.